THE EFFECT OF EMPLOYEE WELL-BEING, TALENT MANAGEMENT, AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: THE MANAGEMENT OF DUAL-BRANDED HOTEL IN BOGOR)
Abstract
The concept of a dual-branded hotel that is capable of creating cost and operational efficiency has opened
up new perspectives for hotel developers, including Novotel Bogor and Ibis Styles Bogor Raya, the only
hotels in Bogor that carry this concept. Every year, these two hotels have a considerable growth in
revenue, which is followed by results from the staff engagement survey that are above benchmarks.
However, the employee well-being part scored the lowest grade, while the talent management aspect
scored the highest. This study aims to analyse the influence of employee well-being and talent
management on organizational performance and is intervened by organizational citizenship behaviour
with case studies on the management of dual-branded hotel in Bogor. Data were obtained from
proportionate stratified random sampling on 133 respondents using an online questionnaire. The
results show that employee well-being and talent management have an effect on organizational
performance. In addition, the results show that organizational citizenship behaviour can mediate the
influence of employee well-being and talent management on organizational performance. Hence, it is
important to conduct further research using comparative study.
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