ANALISIS PENTINGNYA KETERAMPILAN MENDENGAR BAGI MANAJER PERUSAHAAN

Abstract

One area of ability or skill contained in communication is listening skills. Because it is a skill, listening ability can be trained. So far, listening skill training as a communication skill has received little attention, even though this skill is very important, especially for managers. Therefore, the purpose of this research is to provide an understanding of the benefits of listening and how to improve listening skills, especially for managers. There are several benefits that can be learned from good listening skills, including gaining knowledge and experience from other people, practicing focusing on what other people are saying, and as a form of appreciation to the speaker. In addition, being a good listener is a way to build friendship, understand that there are different points of view on an issue, practice patience, and train yourself not to blame others easily. Good listening skills can be done in various ways, including focusing on listening to the conversation, not interrupting the conversation, leaking the speaker, showing attention with facial expressions and gestures, and responding through spontaneous speech. By being a good listener, managers will get data and information at every stage of the management process or function, something that is very useful for them in making decisions and solving problems within the company.